How can I pay for my order?
You can pay through cash on delivery (COD), and EasyPaisa.
How do I select items to purchase?
As you browse through the Website, click on the Add to Cart button for the items that you wish to purchase.
What are your Delivery Areas?
We deliver all over Pakistan through courier services.
Do we Ship orders nationwide?
Yes, we ship all over Pakistan.
How do I place an order on Website?
Once your desired item is added to the shopping cart just click on the shopping cart icon on the top right corner and select proceed to checkout, you can either checkout as a Guest or you can sign up to get latest updates. Then you have to provide your personal details, select the payment method and then select place order button. Your order is booked and confirmed.
What happens if I receive a damaged product/item?
Please contact on 0303 6427339 so our Customer Care Representative may assist you accordingly.
What is my order status?
You can view your order status by looking up your order.
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Should I put spaces or dashes in the credit card number?
Your card number should be entered in as a continuous string of numbers.
Can I order without a credit card?
No. The only form of payment accepted is with a credit card.
RETURNS & EXCHANGES
Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.
Claims must be submitted within 3-5 days of the delivery date, accompanied by picture proof of the parcel's condition.
The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition. The original invoice is required for exchange.
Replacement items will only be eligible for claims received in our warehouse within 15 days of the delivery date.
Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product's condition.
Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.
Requests for replacement due to a change of mind, shade preference, or product choice are not encouraged.
We do not offer cash refunds; instead, we will issue a coupon for your next purchase.
Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.